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Reid Health Supv-Physician Practice 3 in Richmond, Indiana

The Practice Supervisor has the responsibility for providing day to day leadership for the non-clinical staff providing services within the outpatient offices. The Office Supervisor is responsible for the scheduling of office and clerical staff, assuring patient safety & flow of patients.

  • Interact appropriately and deal effectively with patients and employees of diverse socioeconomic, cultural, and ethnic backgrounds

  • Ownership of patient experience feedback and response for any identified areas of improvement related to office flow and communication

  • Identifies areas of improvement for office efficiency and throughput

  • Oversees staff competency for accurate intake and recording of patient information at check in and check out

  • Tracks and reports office time utilization, no-shows, cancellations and availability for new patients and follow-up appointments

  • Aggressively works to ensure maximum utilization of daily availability

  • Owns office growth in relation to new technology such as telehealth platforms

  • Coordinates staffing between all service line offices for flexible staffing solutions for daily patient needs

  • Owns standardization of office practices across the service line

  • Facilitates staff development and empowerment

Education Required: Associates degree in health care, business administration or related field

Education Preferred: Bachelor’s degree in health care, business administration or related field

Experience Required: Two years of physician office coordination or lead experience.

Experience Preferred: Five years of physician office coordination or lead experience along with strong EPIC background.

Day shift. 40 hours weekly. 8:00a-5:00p.

Requisition ID: 2020-6676

Street: 1100 Reid Parkway

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