Reid Health Secretary in Richmond, Indiana
This secretary will act as a liaison between inpatient, outpatient and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner. This position performs general clerical office work associated with laboratory operations including answering and transferring telephone calls, specimen logging and labeling, registration and order entry, report distribution, and report scanning into the medical record. In addition, this secretary will retrieve and process internal specimens from the pneumatic tube system and add on orders from specimens.
He/she will follow instructions, makes reasonable judgments and uses resources to answer questions and problem solve while understanding their limitations. He/she will escalate issues and complaints promptly and appropriately to management and adheres to confidentiality and HIPAA regulations.
This position frequently handles contained biohazardous specimens, tissues, fluids and body parts
Displays excellent phone etiquette recognizing his/her role in serving laboratory customers, physicians, and other professional personnel.
Able to perform detail work, read small font and handwritten documents, perform patient specimen identification and match to requisitions and test orders
Extended periods of time working on a desktop computer
Works cooperatively with other health care team members.
Assumes responsibility and accountability for his/her own actions.
Follows hospital and laboratory policies and procedures.
Education Required: High School Diploma or equivalent
Customer service skills
Excellent written and verbal communication skills
Familiarity with telephone, computer, and office equipment
Familiarity with medical and/or laboratory terminology preferred
Proficiency with Microsoft Office, including Outlook, preferred
Experience Preferred: Minimum of one year in a lab or healthcare related clerical setting
Experience Required: Previous position requiring critical thinking
Evening shift, 24 hours weekly. every other weekend and one day during the week 2:00P-10:30P
Requisition ID: 2020-6726
Street: 1100 Reid Parkway