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Reid Health Secretary in Richmond, Indiana

This secretary will act as a liaison between inpatient, outpatient and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner. This position performs general clerical office work associated with laboratory operations including answering and transferring telephone calls, specimen logging and labeling, registration and order entry, report distribution, and report scanning into the medical record. In addition, this secretary will retrieve and process internal specimens from the pneumatic tube system and add on orders from specimens.

He/she will follow instructions, makes reasonable judgments and uses resources to answer questions and problem solve while understanding their limitations. He/she will escalate issues and complaints promptly and appropriately to management and adheres to confidentiality and HIPAA regulations.

This position frequently handles contained biohazardous specimens, tissues, fluids and body parts

  • Displays excellent phone etiquette recognizing his/her role in serving laboratory customers, physicians, and other professional personnel.

  • Able to perform detail work, read small font and handwritten documents, perform patient specimen identification and match to requisitions and test orders

  • Extended periods of time working on a desktop computer

  • Works cooperatively with other health care team members.

  • Assumes responsibility and accountability for his/her own actions.

  • Follows hospital and laboratory policies and procedures.

Education Required: High School Diploma or equivalent

  • Customer service skills

  • Excellent written and verbal communication skills

  • Familiarity with telephone, computer, and office equipment

  • Familiarity with medical and/or laboratory terminology preferred

  • Proficiency with Microsoft Office, including Outlook, preferred

Experience Preferred: Minimum of one year in a lab or healthcare related clerical setting

Experience Required: Previous position requiring critical thinking

Evening shift, 24 hours weekly. every other weekend and one day during the week 2:00P-10:30P

Requisition ID: 2020-6726

Street: 1100 Reid Parkway

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