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Reid Health Customer Care Representative in Richmond, Indiana

Exemplifies C.A.R.E. principles in all interactions. Responsible for creating a welcoming environment for visitors and customers. Assist customers with wayfinding and other organizational related needs. Answers telephone and unit intercom system with enthusiasm and demonstrating Reid’s values.

  • Accurately performs all related computer functions.

  • Answers telephone calls and unit intercom notifications. Ensures call lights do not exceed 1-minute response time by monitoring the call light monitor

  • Welcomes all visitors to department with a warm welcome and smile.

  • Assist customers with wayfinding and other related needs.

  • Monitors nourishment rooms for adequate supplies with items for our patients and families.

  • Manages the “unit email address” accordingly.

  • Assists patient’s with communication to their families either through telephone, ipad, or other resources provided by Reid.

  • Tidy’s nurses’ stations to always have the appearance of cleanliness.

  • Assists in other duties as assigned by Nursing Support Manager.

  • Contacts the Emergency Department at the transferring hospital to obtain information on the patient if not found in our system.

  • Call other transferring hospitals with bed assignment.

  • Maintains a strong relationship and resource to the switchboard so they can always connect callers to the unit in a timely manner.

Experience Required: Proficient in use of business machines including knowledge of computers.

Day shift. 36 hours weekly. 7:00a - 7:30p.

Requisition ID: 2020-6823

Street: 1100 Reid Pkwy

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