Goshen Health Patient Services Representative Float in Nappanee, Indiana
Requisition #: 8940 Entity/Department: Goshen Physicians / Float Team (Care Connect) Shift/Hours: Days / Full Time, 80 hrs per pay period Office Hours: Normally Mon - Fri, 8am - 5pm (may vary by office, requires 6:30a to 6:30p availability) Location: Float/Varied Locations in Elkhart County Area About GP Float Team: Float team colleagues have the opportunity to learn about the entire network. Float colleagues are scheduled to cover planned and non-planned (ie sick call-offs) openings at each of our 26 practices in and around Elkhart County. Schedules are frequently created months in advance but can change at the last minute as well. The ideal Float Colleague enjoys learning and change, is adaptable and would be considered a go-getter.
This position reports to work in all of the Goshen Physicians office settings in a float capacity.
Promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Obtains financial/demographic/medical information in a complete, accurate manner and enters data into the electronic medical record. Verifies insurance eligibility and special billing requirements according to guidelines set by insurance carriers and ensures necessary forms are signed in accordance with set practice guidelines.
Performs work under pressure and meets deadlines while maintaining a courteous, professional manner. Serves as an advocate for patients, providers and colleagues. Position also includes responsibility of communicating to patients about upcoming appointments, any outstanding patient due balances and the collection of required copayments upon registration.
Minimum Education: High school graduate
Preferred Education: Knowledge of CPT and ICD-CM coding.
Minimum Experience: Experience in a related work situation. Basic experience with computer data entry.
Preferred Experience: Job-related experience in healthcare setting.