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CDI Medical Administrative Quality Training Specialist in Indianapolis, Indiana

Be a part of something bigger, and join our team as an Administrative Quality Training Specialist and help transform lives through remarkable customer service. Under direction of Indiana market leadership and in collaboration with corporate teams, this position will implement strategies focused on training, quality assurance (QA), and process improvement for the administrative teams at multiple centers within our Indiana market. The hours for this role are Monday-Friday 8 AM-4:30 PM with occasional Saturdays.

ESSENTIAL DUTIES AND RESPONSIBLITIES: Creates a positive experience for every customer, every day by believing in and practicing The Experience

(65%) Staff Training & Support

  • Serves as market's subject matter expert on assigned administrative areas or processes
  • Develops standardized content and trains the new administrative team members on procedures and best practices, and develops additional training materials, or hands-on training for existing administrative groups or individuals as needed
  • Monitors center and market performance metrics, providing regular and timely updates to applicable team members
  • Ensures comprehensive knowledge of company policies and procedures by all administrative associates
  • Communicates regularly to administrative associates regarding appropriate messaging for patients
  • Reviews daily errors list from corporate, researching and correcting issues or working with team members to correct, identifies trends, and provides needed coaching to team
  • Partners with department leads and supervisors on training and QA for their teams
  • Takes a leadership role in staff meetings
  • Creates and updates market's training resources as needed
  • Provides back-up coverage for administrative staff as requested by supervisor for "breaks, PTO, and other coverage needs

(25%) Collaboration and Process Improvement

  • Collaborates with corporate teams, including Revenue Cycle Management and Operations Improvement, and local market leadership on training and process improvement initiatives
  • Monitors metrics to analyze trends and process effectiveness
  • Reports regularly to market leadership team on initiatives, to ensure progress is being made and goals are met

(10%) Completes other tasks as assigned


  • High school diploma or equivalent
  • 2+ years medical administrative experience
  • Must have a working knowledge of Microsoft Office products
  • Proficient with using computer systems and typing
  • Strong knowledge of medical terminology and medical insurance
  • Valid driver's license and proof of current auto insurance
  • Previous training experience

Be a part of something bigger -- join our team in transforming lives through remarkable service. CDI is a national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs.

CDI is an EO Employer/Vets/Disabled.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled