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EY Healthcare - Provider Operations Manager in Indianapolis, Indiana

Healthcare - Provider Operations Manager


Requisition # UNI00HSO

Post Date Apr 16, 2021

Today’s healthcare environment is undergoing rapid change and transformation, which the pandemic served to expedite. The market is being impacted by changing regulations, new payment structures, increasing reliance on technology, and a move towards population health. As a manager within our Health Consulting practice, you’ll work with clients across the health provider industry, from hospitals and large provider groups to health-focused investors and health technology companies. You’ll use your industry knowledge and relationship skillsets to assist our clients in delivering services efficiently and effectively.

The opportunity

As part of EY’s Health Consulting practice, you will work with these clients across the country in solving complex problems in today’s rapidly changing healthcare environment. We currently are seeking a highly motivated Manager, with a focus on Physician Enterprise Strategy and Operations, to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts.

Your key responsibilities

You’ll spend most of your time teaming with our provider team working with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes.

As a Manager in our Health Consulting group focused on Physician Enterprise Strategy and Operations, you’ll work with clients across the following areas:

  • Developing the ambulatory strategy for health systems and provider groups

  • Operational improvement including benchmarking and financial quantification, cost reduction/revenue enhancement, and workflow redesign

  • Provider network management including patient access and referral management, and medical group optimization

  • Clinical operations re-design and improvement initiatives

  • Population health management strategy development, care model redesign, and implementation support

  • Value-based care readiness and development of path to risk solutions

Skills and attributes for success

  • Effectively manage and motivate client engagement teams with diverse skills and backgrounds Foster an innovative and inclusive team-oriented work environment. Play an active role in counselling and mentoring junior consultants within the organization

  • Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Drive high-quality work products within expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes

  • Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks

  • Demonstrate in-depth technical capabilities and professional knowledge

To qualify for this role you must have

  • Significant experience working with physician groups or in ambulatory operations

  • A bachelors degree and approximately 5 years of related work experience; or a masters degree and approximately 4 years of related work experience

  • Approximately 4 years of healthcare advisory/consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry

  • Ability to read and interpret hospital financial statements and contract terms, utilize complex financial models, experience with operational process mapping and experience with healthcare cost reduction planning and implementation

  • Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives

  • Demonstrated competency conducting analysis in Microsoft Excel and developing business cases

  • Experience in selling and delivering projects that cover the full life cycle of assessment, design and implementation support

  • Ability to manage a team of staff/senior consulting professionals

  • Ability to work collaboratively in a team environment (knows when to lead and when to follow)

  • Strong analytical and problem-solving skills

  • A willingness to travel to meet client needs; travel is estimated at 40-60% (recognizing our business model is evolving and this will likely decrease)

Ideally, you’ll also have

  • Professional or advanced degree training (CPA, MBA, MHA,MPH, or JD)

  • A liberal arts background with superior written communication and critical thinking skills

What we look for

We’re interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.