Franciscan Health Disability Resource Specialist in Indianapolis, Indiana
Disability Resource Specialist
Franciscan Physician Network5255 East Stop 11 Road Indianapolis, IN 46237
High School Diploma/ GED Required
WHAT WE NEED
Multi-tasking Medical Secretary
WHO WE ARE LOOKING FOR
Medical secretaries wear a lot of hats. They greet people as they enter the office. They handle phone calls and mail. They process forms and maintain the highest degree of confidentiality. Our Disability Resource Specialist does all of these while focusing on form processing and communication related to patients with disability needs.
Are you detail-oriented? Do you have pleasant communication skills? Do you enjoy working as part of a group to help others? We’d love to learn more about you.
WHAT YOU WILL DO
Provide customer service in-person, electronic and by telephone to both internal and external customers, by assisting with renewals, extensions, form completion, or general questions.
Receive and process forms requested by the patient or treating provider, E.G. FMLA, disability, etc.
Coordinate all required information for provider review and signature.
Obtain authorization from outside facilities for the treatment plan.
Act as liaison between provider and patient to provide timely and accurate leave paperwork.
WHAT IT TAKES TO SUCCEED
Prior healthcare experience.
Basic math skills, such as adding, subtracting, multiplying and dividing.
Adapt and respond quickly to changing priorities.
Manage conflict and tactfully handle complaints and difficult situations.
Customer service skills.
Develop own ways of working effectively and efficiently.
Knowledge of types of health information and the rules and regulations surrounding their use.
Work independently with minimal supervision.
Show sincere interest in others and their concerns.
Handle multiple responsibilities simultaneously.
Effectively communicate verbally and in writing.
WHAT WE'RE LOOKING FOR
1-3 Years Experience
License(s): Not Applicable
Certification(s): Not Applicable
Travel: Never or Rarely
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.
PHYSICIAN OFFICE STAFF
Indianapolis, IN, US, 46237
Never or Rarely
5255 East Stop 11 Road