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K Health Clinical Operations Associate (LPN/RN) in Indianapolis, Indiana

Overview:

K Health is a venture-backed, fast-growing start-up with a mission to improve health access to the underserved and unsatisfied. Named to the 2020 CNBC Disruptor 50 list (https://www.cnbc.com/2020/06/16/k-health-disruptor-50.html), K Health's approach is unique in that it combines the knowledge of thousands of doctors, mathematicians, data scientists, and engineers to create a consumer-obsessed product loved by over 4 million users. Join K Health in helping people across the world become healthier through hesitation-free, quality healthcare that works.

K Health is seeking a Practical or Registered Nurse to join our Clinical Operations team and support both clinical triage and administrative processes. You'll be a founding clinical member in our brand new Indianapolis office so you're imperative not only to the launch of the office but you'll be setting the tone for the rest of the team.

In this role, you won't need to provide care yourself but you'll need to communicate with patients as needed, review charts and make notable documentation for physicians and ultimately triage users to appropriate care teams. Should patients be referred outside of our platform, this role will support patients in finding appropriate local providers and ensure notes/results are received back to uphold our promise of continuity of care. You'll balance this clinical work with administrative tasks that include things like completing user-requested forms, answering questions from pharmacies as well as fulfilling compliance-related requirements for the practice.

The ideal candidate is keenly aware of details and has a strong work ethic. This role requires high acuity and sensitivity. This person thrives in fast-paced environments and can quickly learn new tasks, clearly communicate any concerns and pivot to new tracks of work. With a bias for execution, the ideal candidate has a dedicated passion for excellence in delivering the highest quality of care to the patients we serve.

Core responsibilities:

  • Import and review charts to triage patients appropriately

  • Provide care navigation for patients referred outside our practice

  • Process patient requests for documentation and prior authorizations

  • Manage state-required reporting

  • Ensure new prescriptions are ordered successfully and manage prescription renewal requests

  • Audit labs to ensure results are reported and patient is properly treated

  • Support the growth of our primary care business, specifically as it pertains to operational efficiency

  • Work closely with the Clinical Operations Manager to improve processes and workflows and support growth of the Clinical Operations team

  • Embody our core values and add to our culture

Qualifications:

  • Active LPN or RN license

  • 3+ years of clinical practice as a Practical or Registered Nurse

  • Strong verbal and written communication skills

  • Impeccable attention to detail

  • Triage experience preferably in an Urgent Care or telemed setting

  • Bilingual (Spanish-speaking) a plus

  • Must have a clear background

  • You are motivated by leveraging technology to increase access to quality and affordable care to improve health outcomes for all

At K Health, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. K Health is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Some of our Key Benefits:

  • Free K Health membership: Enjoy the same 24/7 access to doctors our customers get

  • 401(k) program: Plan for your future with retirement savings options

  • Medical, dental, & vision coverage: We offer top notch coverage because your health is our #1 priority

  • Support for emotional health: Access to a confidential support service to assist a variety of everyday issues

  • Weekly team lunches: Once a week we get together for a team lunch, on K!

  • Gym reimbursements: Get rewarded for exercising through our insurance provider

  • Student loan assistance: Refinance with our partners and receive additional savings

  • Pet insurance discounts: Your furry family's health is also a priority!

  • Pre-tax commuter & flexible spending accounts: Save money on your commute—whether by car, train, bus, or bike

  • Additional perks and savings: We provide hundreds of employer sponsored discounts!

  • A front seat to change the world through better healthcare

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