Parkview North Hospital PCI Concierg Sppt Team Member in Fort Wayne, Indiana
Provides a welcoming and supportive environment to patients and their families at the concierge desk of the Parkview Cancer Institute. Professionally greets all patients, families, and visitors entering through the main lobby. Assesses the need of the patient, and directs patients to the proper point of service depending on that need. Uses professional etiquette in answering questions from patients, visitors and public. Makes rounds throughout the day seeking to proactively assist visitors by answering questions and providing information. Keeps the PCI lobby and waiting areas clean and organized by ensuring magazines and other items are picked up regularly and fresh water and coffee are available. Maintains confidentiality of information regarding patients, patient families, coworkers, and physicians. Under the direction of the PCI Concierge Services Manager supports the clerical functions of the physician practices to ensure quality care and obtains accurate demographic and financial information. Schedules and coordinates appointments for Wig Boutique services. Provides oversight for activities within the Resource Center.
Must be a high school graduate or equivalent with GED. Medical terminology and/or coding experience preferred.
Must have computer experience. 2 years of customer service experience preferred. Physician office experience preferred.
Must have excellent verbal and written communication skills. Must be able to demonstrate a working knowledge of general computer skills and applications. Demonstrated ability to multi-task and work independently using critical thinking skills. Must be able to lift 25 pounds.