Community Health Systems Patient Financial Advocate / Full Time 1.0 in Fort Wayne, Indiana


Job Summary: Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. Verifies insurance benefits, obtains pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, collects applicable co-pays and/or deductibles. Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. Includes bank loans, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. Promotes patient satisfaction, serving as a liaison on behalf of hospital and patient.


Experience Required : Experience is preferred as follows in one or more of the following areas: two years experience in collections or hospital registration; or three years in a financial customer service or financial aide area.

Education : Minimum of a high school graduate or equivalent (GED); additional course work a plus

Job: Registration

Organization: St. Joseph Hospital

Location: IN-Fort Wayne

Requisition ID: 1843453

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment.