Evolent Health Patient Outreach Specialist in Evansville, Indiana
It’s Time For A Change…
Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.
Are we growing? Absolutely—70.3% in year-over-year revenue growth in 2017. Are we recognized? Definitely. We have been named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016 and 2017, and one of the “50 Great Places to Work” in 2017 by Washingtonian, and our CEO was number one on Glassdoor’s 2015 Highest-Rated CEOs for Small and Medium Companies. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
Who You’ll Be Working With:
As a member of a team of nurses, social workers, registered dieticians, physicians, pharmacists, health economists, and program coordinators, you will have the opportunity to make a profound impact on the lives of people with various types of insurance who have medical, behavioral and/or substance abuse issues. You will serve as a critical link to connect patients in the community with case management services.
What You’ll Be Doing:
Make telephonic outreach to the “yet-to-be-reached” and “lost-to-contact” patients.
Utilize a variety of outreach strategies to engage various populations.
Identify the gaps in use of services such as physician access through discussion with patients.
Educate and inform patients on the services/programs offered.
Identify patients’ willingness to access and enroll in the program.
Identify and address the barriers associated with accessing the program.
Utilize engagement strategies to build rapport.
Works closely with the clinical team to support patient engagement and confirm the patient has connected with resources, as appropriate.
Contact with provider offices and other clinical settings to obtain clinical data and/or patient demographics to facilitate care.
Receiving referrals from community providers through Infiina and implementing outreach and documentation process.
Receive and upload clinical data sent through Infina to be included in Identifi patient record.
Communicate patient care plans and clinical updates to providers receiving this information through Infina.
Communicate with nursing staff for situations that require nursing judgment.
Other duties as required.
The Experience You Need (Required):
- 3-5 years of experience in healthcare, preferably in a setting with patient contact and outreach efforts, service-oriented.
Finishing Touches (Preferred):
Healthcare-related bachelor’s degree.
Bilingual English and Spanish.
Ability to travel to various locations.
Must demonstrate excellent interpersonal communication skills, including exceptional listening skills.
Must have the ability to positively influence others with respect and compassion.
Must demonstrate intellectual independence and willingness to learn new skills.
Must be flexible and comfortable with ambiguity and change.
Experience working directly with patients, physicians, physician office staff, healthcare team, etc. telephonically (i.e. call center).
Experience with coordinating care, advocating, or navigating on behalf of patients.
Experience with Medicare, Medicaid, third-party insurance, copayments, etc.
Knowledge of telephonic translator services and how to use them.
Strong work ethic built on a foundation of proactivity and teamwork.
Ability to navigate ambiguity with the aid of structured problem solving techniques.
Computer proficiency in Microsoft Office.
We are looking for team members who possess enthusiasm, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team-oriented system.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.