Cognizant Technology Solutions Incident Manager in Carmel, Indiana

Job Description-Responsible for planning and coordinating all the activities required to perform, monitor, and report on the processResponsible for communicating with the Incident Process OwnerCoordination of Sev1 and major incidentsOwning the RCA preparation and walkthroughPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct sev1 incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.VEVRAA Federal ContractorEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity