Surgery Care Affiliates Patient Call Representative II (FT) - Revenue Cycle in 11711 N. Meridian St, Suite 200, Carmel, Indiana
Join Our Amazing Team! Surgical Care Affiliates in Carmel, IN has many exciting opportunities within our Revenue Cycle Group and we’d love to hear from you! If you are interested in becoming part of an organization that is helping to improve healthcare, then SCA is the place for you. Your experience in customer service in healthcare is exactly what we are looking for!
BENEFITS TO WORKING FOR US:
We value results more than face-time
We promote flexible schedules
Our benefits begin on day one of employment
We are committed to having a healthy work environment
We are committed to work-life balance
Our team members are encouraged to volunteer and work on passion projects
We host social events and group activities throughout the year
We promote and encourage self-care
Accountabilities / Responsibilities
Patient Call Representatives interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.
Take inbound calls from patients and make outbound calls to patients
Provide one call resolution to patient inquires whenever possible and perform timely follow up
on inquiries requiring escalation or additional research
Follow up on all patient voicemails within 24 hours
Provide patient education regarding how to understand their Explanation of Benefits (EOB)
Take payments from patients
Provide requested documentation and records
Consistently achieve defined metrics
Read and understand contracts with Insurance companies
Review and determine if an adjustment is required on an account
Review and determine if a refund is required on an account
Provide patient estimates
Verify and update demographic information
Research and locate missing payments
Review clinical information to determine if a coding review is required
H/S Diploma or equivalent
A minimum of 1 year of experience in a medical office, customer service or call center role
Experience with revenue cycle is helpful and preferred
Ability to read, analyze and interpret financial reports, and information in patient accounts
Ability to write routine reports and correspondence
Microsoft Office Suite including Word and Outlook.
Excel including the ability to sort and filter data.
Must be able to type a minimum of 45 wpm.
Must have excellent phone and customer service skills
Must be very organized, be detail oriented, solve problems and multitask
We value Diversity, Inclusion, and Belonging at Surgical Care Affiliates: SCA is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, national origin, disability and genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 210 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 7,500 physicians. For more information on SCA, visitwww.scasurgery.com.
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Job Locations US-IN-11711 N. Meridian St, Suite 200, Carmel
Type Full Time Employee
# of Openings 1
System ID 12092